Customer Experience Specialist
Job Type: Full-time, In-office
Schedule: Monday through Friday, 7:30 A.M. to 4:00 P.M.
At Coryer Staffing, we are seeking a positive and self-motivated individual to join our client's team as a Customer Experience Specialist. This role is ideal for someone who is passionate about delivering exceptional customer service and is committed to excellence.
Role Overview: As a Customer Experience Specialist, you will be the first point of contact for customers, handling inquiries, processing orders, and ensuring customer satisfaction. The ideal candidate will possess a positive attitude, strong communication skills, and a desire to learn and grow within the team.
Key Responsibilities:
- Address customer inquiries via phone, email, and in-person with professionalism and empathy.
- Manage incoming calls promptly and professionally, providing accurate information, resolving inquiries, and directing calls as needed.
- Deliver high-quality customer service by demonstrating patience, empathy, and clear communication while maintaining a positive demeanor.
- Process orders, quotes, returns, and forms accurately and efficiently, ensuring timely delivery.
- Proactively resolve customer challenges to prioritize and promote customer satisfaction.
- Familiarize yourself with the company's range of products to assist customers effectively.
- Work independently to manage daily tasks and collaborate effectively with the team.
Qualifications:
- Positive attitude and a willingness to learn and grow.
- Prior experience in customer service (minimum of 2 years preferred).
- Strong phone etiquette and communication skills, both verbal and written.
- Proficiency in computer and typing skills.
- Ability to work independently and as part of a team.
- Empathetic and personable, with the ability to connect with customers.
- Confident and capable of handling challenges calmly and efficiently.
- Punctual and reliable, with a commitment to starting the day promptly at 7:30 A.M.
- Ability to accept and act on feedback constructively.
- Comfortable working in a fast-paced environment with multitasking abilities.
- Demonstrates goal-setting abilities and a proactive attitude toward personal and professional improvement.
- Ability to follow procedures, guidelines, and policies with precision.
Benefits: The position offers competitive benefits, including a performance-based profit-sharing system, health insurance, dental insurance, a 401(k) plan, cumulative time off (CTO), paid holidays, and paid team events. Comprehensive training and tools will be provided to help you succeed in a fast-paced, multitasking environment.
802-828-7829 | coryerstaffing.com | 20 Susie Wilson Rd Unit Lower C, Essex Junction, VT
Coryer Staffing specializes in Temporary, Contract-to-Hire and Direct Hire staffing in the North Country region of New York State. We are a proud NYS Certified Women-Owned Business Enterprise.
Coryer Staffing is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.